September 26, 2026
Riyadh's Municipal Transformation: Lessons from Ahadiat Al Abdali
Riyadh Mayor Prince Dr Faisal bin Ayyaf discusses municipal transformation, Madinati offices, community participation and the 940 reporting channel.
What does a municipal transformation look like at neighbourhood level? In a conversation published by Ahadiat Al Abdali, Riyadh Mayor Prince Dr Faisal bin Abdulaziz bin Ayyaf discussed the city's municipal reorganisation, Madinati service offices, community participation, the 940 reporting channel and the public image of Riyadh.
Bringing decisions closer to residents
The mayor described three distinct layers of work: strategy and long-term planning at the central municipality, day-to-day operations across five geographic sectors of Riyadh, and direct contact with residents through Madinati offices. The point is practical. Maintenance, cleaning and contractor oversight need clear local ownership, while residents need a place to raise issues and receive service.
Ask the neighbourhood before designing for it
He gave concrete examples of residents influencing road-maintenance priorities and park design. A street entrance that matters most to local people may not be the one selected on paper; a park may need children's play space instead of a sports facility. The same lesson applies to real estate development: the value of a place depends partly on how people use it, not only on its site area or building plan.
What complaints can tell a city
The discussion also covered Riyadh's 940 reporting channel. The mayor explained how recurring reports can reveal problems by neighbourhood and inform operational reviews. He cautioned, in effect, against reading a rising number of reports alone as proof of worse service: it can also reflect greater confidence in the channel. Resolution quality and resident satisfaction matter too.
On city branding, his view was grounded in delivery: communications cannot substitute for better services. Riyadh's reputation is shaped by major projects and by small daily encounters experienced by residents and visitors.
Source and credit: Ahadiat Al Abdali produced and published the conversation with Prince Dr Faisal bin Abdulaziz bin Ayyaf. Ghanem prepared this independent editorial summary and thanks the publisher for making the discussion available. Watch the full video.